Customers calling back for the same unresolved issue drives up handle time and destroys satisfaction scores.

Issues resolved in the system but never communicated back to the customer erode trust.

Low resolution and poor first call experiences push subscribers to switch.

With first call resolution averaging around 70% across the industry, nearly one in three customers has to call back. A structural problem no coaching can fix.

High attrition and inconsistent training mean every new hire is a service risk.

Manual wrap-up is slow, inconsistent, and provides no actionable intelligence for the service provider.

Walks the customer through each charge, and why this month's bill is different.

Charges the card on file, or takes a new card keyed in on the phone keypad.

Step-by-step fixes for common phone and service problems, from the service provider's own guides.

Quotes the new monthly total, line by line, and makes the change once the customer agrees.

Device offers and financing for the customer's journey, with trade-in credits where they apply.

Identity, credit check, number porting, plan, phone and AutoPay, in one call.

Within limits the service provider sets, with larger requests handed to a human agent.

Emails a link to finish an unfinished sign-up, and books a call back at a time that suits the customer.

Seven languages, with every call summarized and analyzed.

The agent quotes the wrong price or policy. Conwio Compass corrects it before the customer hangs up: no billing dispute, no callback.

About to promise something the account or address can't support? It is flagged before the commitment, not after a failed order.

A required disclosure hasn't been made yet. The agent is reminded at the moment it is needed.

A question the new hire can't answer. The answer comes from the service provider's own knowledge base: no hold, no transfer.

A cheaper plan, add-on, or roaming option the customer qualifies for, offered before bill shock rather than after.

Churn language on the call. The retention offer this customer qualifies for appears while they are still listening.

One central place to define and edit mobile plans priced line by line, 5G home internet, device credit offers, promotions, retention offers, roaming packages and device protection.

Device credit offers on the latest Apple iPhone, Samsung Galaxy and Google Pixel models, with each phone's specifications and price filled in automatically.

Each offer is prepared as a draft, published with an effective date and archived when replaced, with a full version history and audit trail.

Within minutes, every part of Conwio Radar quotes the same price, and rules decide which promotions each customer is eligible for.

The Operator Admin manages the customer service workforce with ready-made roles: agents, supervisors, retention specialists and agentic users.

Through built-in adapters, Conwio Radar looks up accounts, verifies identity, changes plans, adds lines, ports numbers, runs credit checks and places orders.

Every prompt arrives tested and ready for live calls, and the service provider's prompt engineers tailor the exact instructions each model follows.

Every prompt in one place, by model and version: the fully agentic voice, Conwio Compass live hints and Ask Compass, and the analysis after every call.

No change reaches production without a second person's approval, and a submitted change cannot be tampered with.

Conwio AI plays the customer from a library of scenarios. Every run is scored check by check, and every quoted price is matched to the catalogue.

Attack tests before go-live, guards on every call, monitoring of hostile calls, a nightly review of real calls and integrity checks, against prompt injection, hijacking and jailbreaks.

A primary model with ranked secondaries that take over if a model fails, and every token tracked, with a budget for each fully agentic call.

Every prompt change is drafted, tested on live and recorded calls, and approved by a second person before it reaches production, with full version history and an audit trail that cannot be edited or deleted.

The service provider picks the best model for every function, from summaries and analysis to live hints and intent, across six model families. A second and third model stand by as automatic fallbacks, so calls keep flowing through a provider outage, all within AI spend budgets the provider sets.

One adaptation layer to the carrier's billing, provisioning, number portability, and eSIM systems, with automatic rollback when a multi-step change fails partway. A new carrier connects through an adapter, not a rebuild.

Calls arrive through a cloud voice provider, Conwio AI answers or routes them, and human agents take calls in a browser softphone.

Real-time speech recognition and natural voices in seven languages, with the voice chosen for each language.

Cards are taken by a PCI DSS-certified payment provider, on the phone keypad or in a secure online form, and never reach Conwio.

Conwio's AI cannot open a customer's account until the caller is verified, and every verification and every account view is recorded.

Callers hear a recording notice in their language before any audio is recorded. Consent is kept with its exact wording and time, and calls and texts stay within permitted hours.

Customers key in their card on the phone keypad, or enter it in a secure payment form, and it goes straight to a PCI DSS-certified payment provider. Recording pauses during card entry, and card numbers are removed from transcripts.

A customer's data can be found, exported or erased on request, and the records the law requires are kept and listed. Retention is set by each service provider, and older data is purged automatically.

The calling and dialled numbers of every call, with call start and end audited, and recordings kept under the service provider's retention policy.

Authenticator-app codes and one-time recovery codes, required for each service provider's users or for platform administrators.